Err

Already registered? Enter your email and password:First Visit?Create an account
Subscribe to our newsletter.

Returns

Returns Policy

In all cases, please email sales@onewood.co.uk to obtain a returns number and address before returning any items.

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, for any reason.

If you would like to return an item for a refund, please email sales@onewood.co.uk within 7 days of receipt of goods to obtain a returns number, which must be included with the item. We will also provide you with a returns address, which is not the address above. When returning items, please obtain proof of postage. Unless the items are faulty all returns are at the customer's expense. Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete or damaged goods, including damage to original packaging. In this case we will either refuse the return, in which case delivery back to the customer will be charged for, or we will make a deduction from the refund to cover refinishing of the product.

The cooling off period and right to cancel do not apply to contracts and orders for any goods made to your specification or made specifically for you.

If you change your mind about your purchase within the 7 day period we will refund the cost of the item and the original delivery cost as follows:
-If the item was part of a larger order, there will be no delivery charge refund.
-We will refund standard delivery charges only, not additional delivery charges for guaranteed special delivery.

If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

Faulty items - If the item you would like to return is faulty or the item you received is incorrect, please email sales@onewood.co.uk and we will contact you about how to return the item. Please do NOT return any faulty items without first contacting us. The above does not affect you statutory rights.

If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 7 days of receiving the returned goods.