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Delivery

In summary delivery and packing charges to mainland UK addresses are:

£2.95 for all orders below £20.00
£4.95 for all orders over £20.00

Further details, including exceptions are detailed below.

United Kingdom
For orders shipped to a UK address the postage and packing charge is £2.95 for orders under £20.00, these orders will be sent by Royal Mail First Class Post or courier service, at our discretion.

For orders over £20.00 shipped to a UK mainland (excluding Highlands and Islands) address the postage and packing charge is £4.99, and will generally be sent on a 48 hour (longer for very large or heavy items) courier service. For delivery to Highlands and Islands, please email first with details of what you wish to order and we will email you a quote including delivery.

Delivery of larger items of furniture will usually (but not always) be made in person. This may also apply to smaller items in South Devon.

Please note that all deliveries (other than small parcels sent by Royal Mail First Class) will need to be signed for. Any orders returned to us by the carrier, after non-delivery, or non-collection from the carriers depot, will have additional delivery costs for redelivery.

We do not offer next day delivery as a standard option, but if you urgently require something please email or phone, and we will do our best to arrange this for an extra charge, but we cannot guarantee to be able to offer this at all times.

There may be additional postage and packing charges on some heavy or large items (furniture etc.). If this is the case, we will contact you with the choice to pay the additional charges or cancel the order.

EUROPE
Please email us with what you would like to order and your address and we will quote for delivery. Should you wish to proceed with the order we will email you a PayPal invoice so the order can be processed.

WORLDWIDE
Please email us with what you would like to order and your address and we will quote for delivery. Should you wish to proceed with the order we will email you a PayPal invoice so the order can be processed. Please note that on orders outside the EU if you wish to exchange a product you will need to cover the return postage as well as the postage cost of sending the replacement item(s).

Delivery Schedule
We aim to dispatch orders received by 17:00 on the next working day. Should an item be out of stock we will always contact you with the estimated delivery date and the option to amend or cancel your order.

Although orders are usually delivered much faster, please allow 15 working days for Standard UK service (Royal Mail). Orders sent by carrier can be tracked.

Our stock control system is live, but it can very occasionally happen that even though an item is shown in stock, we do not actually have it in stock. This can be caused by two people trying to buy the item at the same time, or if we sell the item off line (telephone order etc.) and the stock control is not yet updated. Should this happen, we will always contact you with the estimated delivery date and the option to amend or cancel your order.